{"is":"issue","title":"Event site availability issues","body":"\u003c!-- Body copy pending final narrative from Justin. Primary outage\n     window per UptimeRobot export for opusadvisors.events:\n     20:34:26 → 21:14:34 UTC = 40m 8s of sustained 522 Gateway\n     Timeouts. Shorter recurrences were observed in the following\n     hours as capacity re-balanced. --\u003e\n\u003cp\u003e\u003cem\u003eResolved\u003c/em\u003e - Event sites returning to full availability. Post-incident review underway. \n  \u003cspan class=\"faded\"\u003e(Apr 21, 2026)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eMonitoring\u003c/em\u003e - Mitigation applied. A small number of short timeouts continue to be observed as origin capacity re-balances. \n  \u003cspan class=\"faded\"\u003e(Apr 21, 2026)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eInvestigating\u003c/em\u003e - Event sites are intermittently returning gateway timeouts for visitors. Registration, channels, and Zoom integration remain unaffected on healthy routes. \n  \u003cspan class=\"faded\"\u003e(Apr 21, 2026)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003cdiv class=\"jumbo-rca\" markdown=\"1\"\u003e\n\u003ch2 id=\"post-incident-report\"\u003ePost-incident report\u003c/h2\u003e\n\u003cp\u003e\u003cem\u003ePublished \n  \u003cspan class=\"faded\"\u003e(Apr 22, 2026)\u003c/span\u003e\n\n\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003eAt 8:34 PM UTC on April 21, 2026, we were notified of a critical outage affecting event sites hosted in our Google Cloud us-central1 (Iowa) region. Our on-call team immediately engaged senior engineering, who remoted into the origin infrastructure, rebooted the affected server, and restored accessibility to event sites.\u003c/p\u003e\n\u003cp\u003eThe primary outage window lasted \u003cstrong\u003e40 minutes\u003c/strong\u003e. Shorter recurrences were observed in the following hours as origin capacity re-balanced, and were resolved without further intervention. Registration, channels, and Zoom integration continued to function on healthy routes throughout.\u003c/p\u003e\n\u003cp\u003eThis was classified as a \u003cstrong\u003etier-3 incident\u003c/strong\u003e. Mitigations were deployed on affected sites to minimize service disruption during the recovery window.\u003c/p\u003e\n\u003cp\u003eAs this is one of the longest and broadest service disruptions in Jumbo’s history, we are reviewing our backup and failover planning to ensure faster recovery for future events of this nature.\u003c/p\u003e\n\u003c/div\u003e\n","createdAt":"2026-04-21 20:34:26 +0000 UTC","lastMod":"2026-04-24 11:29:53 -0700 -0700","permalink":"https://status.jumbo.live/issues/2026-04-21-event-sites-gateway-timeouts/","severity":"down","resolved":true,"informational":false,"resolvedAt":"2026-04-21 21:14:34","affected":["Event sites"],"filename":"2026-04-21-event-sites-gateway-timeouts.md"}