[Resolved] Registration errors on event sites

Tue, 18 Nov 2025 13:00:32 +0000

Resolved - Registration service fully recovered. Monitoring confirms normal operation. (Nov 18, 2025)

Monitoring - Mitigation applied. Watching for recurrence. (Nov 18, 2025)

Investigating - Investigating elevated 500 errors affecting registration flows on event sites. Earlier this morning there were three shorter windows of the same behavior; this most recent window is sustained. Session, streaming, and attendee-facing content are unaffected. (Nov 18, 2025)

Post-incident report

Published (Nov 19, 2025)

On November 18, 2025, a subset of event sites running on our managed hosting provider’s legacy network experienced an issue in which automated cron jobs stopped executing. This disrupted registration flows on the affected sites, producing intermittent errors for attendees attempting normally functioning activities such as completing registration or payment. The longest sustained window lasted approximately 1 hour 36 minutes.

Sites on the Cloudflare Advanced Network were not affected. Only sites still running on the provider’s legacy network were impacted. Session playback, channels, and other attendee-facing surfaces continued to operate normally throughout.

No data loss was detected. Backup registration capture kept all submitted attendee records intact and they were reconciled into the primary registration system once service was restored.

Registration & Payments on Jumbo Status

[Resolved] Registration errors on event sites

Post-incident report